1. Introduction

Ace Interviews Australia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information of users of our website, https://www.aceinterviews.com.au/, and our services. Ace Interviews Australia is located at Level 3, 225 George Street, Sydney NSW 2000, Australia. Our Data Protection Officer is Michael Davis, and they can be contacted at privacy@aceinterviews.com.au or by calling +61 8 8261 3521.

This policy is effective as of January 1, 2025. We may update this policy from time to time, and we will post any changes on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, payment information, and any information you provide when you create an account, purchase a course, or contact us.
• Technical Information: We automatically collect certain information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information. For more information, please see our Cookies Policy.
• Course Progress Information: We collect information about your progress in our courses, including the lessons you have completed, your quiz scores, and any notes you take. This helps us personalize your learning experience and improve our courses.
• Communication Data: We store copies of communications you send through the platform, whether through chat features or direct email and support inquiries.

3. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Services: To operate our website, provide our courses, personalize your learning experience, and improve our services.
• Processing Payments: To process your payments for courses and other services. We use secure payment gateways to protect your financial information.
• Communicating with You: To respond to your inquiries, provide customer support, send you updates about our courses, and inform you about new features or promotions.
• Marketing: With your consent, we may send you marketing emails about our courses and other services that we think may be of interest to you. You can opt out of receiving these emails at any time by clicking the "unsubscribe" link in the email.
• Analytics: To analyze how users interact with our website and services, identify trends, and improve our marketing efforts.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect the security and integrity of our website and services, and to prevent fraud and abuse.

4. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We share information with third-party service providers who help us operate our website, process payments, send emails, and analyze data. These service providers are contractually obligated to protect your information and only use it for the purposes we specify. Examples include our payment processor (Stripe), our email marketing provider (Mailchimp), and our analytics provider (Google Analytics).
• Business Partners: We may share information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates: We may share data within our corporate family of companies.
• Professional Advisors: We may share data with lawyers, auditors, bankers, and insurers in the course of obtaining professional services.
• Course Instructors: When you enroll in a course, your name and email address may be shared with the instructor of that course to facilitate communication and support.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your financial information and other sensitive data during transmission.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Security Audits: We regularly conduct security audits to identify and address vulnerabilities.
• Regular Backups: We maintain regular backups of our data to prevent data loss.
• Employee Training: Our employees receive regular training on data security and privacy best practices.

Despite these measures, no security system is impenetrable. We cannot guarantee the security of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically means we will keep your data as long as you maintain an active account with us. When you delete your account, we will initiate a process to securely delete your data from our systems, although some residual information may remain in backup copies for a limited time.

We may also retain certain information for legitimate business purposes, such as resolving disputes, enforcing our agreements, and complying with legal obligations.

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to our processing of your personal information.
• Restriction: You have the right to request that we restrict our processing of your personal information.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@aceinterviews.com.au. We will respond to your request within a reasonable timeframe.

You also have the right to lodge a complaint with a data protection authority if you believe that we have violated your privacy rights. The relevant data protection authority in Australia is the Office of the Australian Information Commissioner (OAIC).

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Australia, including countries that may not have data protection laws that are as comprehensive as those in Australia. When we transfer your personal information to other countries, we will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable laws. This includes ensuring that any service providers we use have adequate safeguards in place, such as standard contractual clauses approved by the European Commission.

9. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@aceinterviews.com.au. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Ace Interviews Australia
Level 3, 225 George Street
Sydney NSW 2000
Australia

Email: privacy@aceinterviews.com.au
Phone: +61 3 7933 8981